Shipping & Delivery Policy

Thank you for shopping with Domiralum! On this page, you will find all the key information about the shipping of your orders, estimated delivery times, costs, and what to expect during the delivery process.

1. Order Processing

• All orders are processed within 1–3 working days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

• During busy periods (such as sales or holidays), processing may take slightly longer, but Domiralum will always keep you informed.

2. Shipping Methods

We currently offer the following delivery options within the United Kingdom:

Delivery times are counted from the date of dispatch, not from the date of purchase confirmation.

3. Shipping Costs

• Delivery costs are calculated automatically at checkout, based on the weight, dimensions, and delivery address.

• Free delivery is available on orders above £[amount], subject to ongoing promotions.

• Customs duties or import taxes do not apply to deliveries within the UK.

4. Order Tracking

• Once your order has been dispatched, you will receive an email containing your tracking number and a link to track your parcel in real time.

• If you do not receive a tracking number within 3 working days after payment confirmation, please contact Domiralum.

5. Delivery

• Responsibility for the goods transfers to you once the order is delivered.

• Please ensure someone is available at the delivery address to receive the parcel.

• If no one is available, the courier may leave a card with collection details or attempt redelivery.

• If the parcel is not collected within the time specified by the courier and is returned to Domiralum, a new delivery may incur additional charges.

6. Delays & Delivery Issues

• While Domiralum makes every effort to ensure timely delivery, delays may occur due to external factors such as strikes, adverse weather conditions, peak demand periods, or local restrictions.

• If your order is delayed by more than 14 working days, please contact us so we can investigate and assist.

• In the rare event of loss or non-delivery, Domiralum guarantees either a replacement or a full refund.

7. Delivery Address

• Please ensure that the delivery address provided at checkout is accurate and complete.

• Domiralum is not responsible for failed deliveries or delays caused by incorrect or incomplete information provided by the customer.

8. Returns & Exchanges

For details on returns and exchanges, please refer to our Returns & Refunds Policy.

9. Contact Us

If you have any questions about your order shipment, please contact our customer service team:

• Email: support@domiralum.com

• Phone: 

• Business Hours: Monday to Friday, 9am – 6pm